Privacy Policy

Effective date: March 1, 2026

Welcome to Casino Tote. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.casinotote.co.uk and use our services in the United Kingdom.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Identification Information: Name, email address, postal address, phone number, date of birth, and other identifiers by which you may be contacted or identified.
Account Information: Username, password, account preferences, and transaction history.
Financial Information: Payment details such as credit/debit card numbers or bank account information, processed securely through trusted payment providers.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, operate, and maintain our website and services;
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering and age verification;
Process your transactions and manage your account;
Improve customer service and respond to your inquiries;
Send you promotional materials and updates (where you have consented to receive them);
Detect, prevent, and address fraud and other illegal activities;
Comply with applicable laws and regulations;
Conduct research and analysis to improve our services.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data based on one or more of the following legal grounds:

Your consent;
Performance of a contract with you;
Compliance with a legal obligation;
Legitimate interests pursued by us, provided your interests and fundamental rights do not override those interests.

4. Sharing Your Information

We may share your personal data with third parties only in the following circumstances:

Service Providers: Trusted third-party service providers who perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support.
Regulatory Authorities: When required by law or regulation, including gambling regulators and law enforcement agencies.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. International Transfers

Your information may be transferred to, and maintained on, servers located outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

Under UK data protection laws, you have the following rights regarding your personal data:

The right to access your personal data;
The right to rectify inaccurate or incomplete data;
The right to erasure ("right to be forgotten") in certain circumstances;
The right to restrict processing;
The right to data portability;
The right to object to processing;
The right to withdraw consent at any time (where processing is based on consent);
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and deliver personalised content and advertisements. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are intended for users aged 18 or over. We do not knowingly collect personal data from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Casino Tote Data Protection Officer
Email: [email protected]
Address: 25 King’s Road, London, SW3 4LY, United Kingdom
Phone: +44 20 7946 0123

Thank you for trusting Casino Tote with your personal information.